Posted 13/02/18

Customer Care Professional - Merchant - Dutch Speaking


Brighton, UK
Full Time

You’ll delight your customers with unforgettable and unexpected experiences.


If you are passionate about delivering extraordinary service, results driven and interested in working for a world-class global brand, then the American Express Customer Care Professional position may be an ideal fit for you. In this role you will ensure extraordinary customer service by swiftly and accurately responding to phone calls from our Merchant customers, making it easy to do business with us, while solving customer issues and celebrating their value to us. The role also involves back office tasks such as mail correspondence and cases from our external and internal customers and financial back office tasks.


This role is part of a multilingual team and with an array of varied tasks and responsibilities:


Handling inbound and outbound phone calls to our valued customers
Working closely with other teams and departments within the business
Liaise with third party submitters and terminal providers
Creating and handling of invoices to our customers
Dealing with incoming and rejected payments
Account reconciliation


As a Customer Care Professional, you add incremental value on each and every interaction with a stated outcome of exceptional feedback from our customers and increased customer loyalty. You will be responsible for evaluating and analyzing account and financial information and recommending tailored solutions to the Merchants, reinforcing the benefits American Express offer.


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Required skills:


Must be fluent in Dutch and English (written and spoken)
Exceptional listening and relationship building skills
Effective and accurate decision-making skills
Ability to multi task and easily adapt to change
Strong written and verbal communication skills including active listening
Proficiency in keyboarding and navigating a Windows environment
Ability to work independently as well as part of a team

Why American Express?

Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world including recognition amongst the World’s Best Multinational Workplaces by Great Place to Work and Glassdoor’s 2017 Best Places to Work.  If you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.